Refund policy

All sales are final. byXTRA does not offer refunds, returns, or exchanges for any products purchased from our store.

However, we will provide a refund or replacement for items that arrive defective, damaged, or non-functional at the time of delivery.

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Please inspect your order upon delivery and contact us immediately if:

This allows us to evaluate the issue and make it right.

If you believe your product is defective or damaged, please email us at shop@byxtra.com within 7 days of receiving your order.

Be sure to include your order number and clear photos of the issue.

Each case will be reviewed individually.

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Once we receive and inspect your return (if a return is required), we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within up to 10 business days.

Please note that your bank or credit card company may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at shop@byxtra.com