Shipping policy

Domestic Shipping (United States)

Standard Shipping (4–6 business days): $5

FREE Standard Shipping on orders over $150

Express Shipping (2–3 business days): $20

All U.S. orders ship from our fulfillment center in Brooklyn, New York.
Tracking is provided for every shipment.

International Shipping

We ship worldwide 🌐

Standard Shipping (7–14 business days): $20

Express Shipping (5–7 business days): $45

Shipping rates are automatically calculated based on package weight. Most orders qualify for our flat-rate shipping options above.

Heavier orders may incur an additional shipping charge at checkout.

International shipments may be subject to customs fees depending on your country’s regulations. These charges are not included in our shipping rates and are the responsibility of the customer.

Order Processing

Orders are processed within 1–2 business days.
During launch weeks and high-volume periods, please allow an additional day for processing.

Order Tracking

A tracking number will be emailed to you as soon as your order ships. International tracking availability may vary by destination.

Delivery Estimates

Delivery times are estimates and may vary due to factors outside our control such as customs processing, carrier delays, or local weather conditions.

Lost, Stolen, or Damaged Packages

byXTRA is not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout.
If your package is missing, please contact the carrier directly using your tracking number.
If your package arrives damaged, email shop@byxtra.com within 7 days of delivery with photos of the packaging and damaged items so we can assist.

Address Changes

If you need to update your shipping address after placing your order, please contact us immediately at shop@byxtra.com.
Once your order has been shipped, we are unable to make any changes.

Pre-Orders & Limited Drops

For pre-order or limited edition collections, please check the product description for specific shipping windows.
If your order includes both in-stock and pre-order items, your entire order will ship once all items are available unless otherwise stated.

Returns to Sender

Packages returned to our Brooklyn facility due to incorrect addresses, failed delivery attempts, or unpaid duties will be reshipped at the customer’s expense.
We cannot issue refunds for shipping fees in such cases.

Need Help?

For any shipping inquiries, contact us at shop@byxtra.com with your order number and name