Shipping policy

Domestic Shipping (United States)

• Standard Shipping: $7 USD — estimated delivery within 4–6 business days after dispatch.

• FREE Standard Shipping: Available on orders of $150 USD or more.

• Express Shipping: $20 USD — estimated delivery within 2–3 business days after dispatch.

All U.S. orders ship from our fulfillment center in Brooklyn, New York. Tracking is provided for every shipment.

Delivery estimates do not include order processing time.

International Shipping

We offer standard international shipping to selected destinations from our fulfillment center in Brooklyn, New York. Available destinations and shipping rates are shown at checkout.

Shipping rates are based on your destination and total order weight.

Applicable duties and import taxes are calculated and collected at checkout. International orders ship Delivered Duty Paid (DDP), so you should not be asked to pay additional import duties or taxes to receive your order.

If a carrier requests a customs payment, please contact shop@byxtra.com before paying so we can help resolve it.

Order Processing

In-stock orders are normally processed within 1–2 business days. During launches and high-volume periods, processing may take up to 7 business days.

Processing time is separate from shipping time. Choosing Express Shipping does not shorten the processing period.

If we expect processing to take longer than the stated timeframe, we’ll contact you with an update and the available options.

Pre-order processing and shipping windows are listed in the relevant product description.

Order Tracking

A tracking number will be emailed to you once your order ships.

The frequency and detail of tracking updates may vary by carrier and destination, particularly when an international shipment is transferred to a local delivery partner.

Delivery Estimates

Delivery times are estimates and begin once your order has shipped.

International delivery times vary by destination. Customs processing, carrier delays, local weather conditions, and other disruptions may affect delivery.

If your order appears delayed or tracking has stopped updating, contact shop@byxtra.com with your order number so we can assist.

Lost, Stolen, or Damaged Packages

If your package is missing, marked as delivered but not received, or arrives damaged, please contact shop@byxtra.com with your order number. We’ll investigate with the carrier and help arrange an appropriate resolution.

Please report damage as soon as possible, ideally within 7 days of delivery, and include photos of the packaging and damaged items. Keep the packaging while we investigate.

This reporting timeframe does not limit your statutory rights.

Address Changes

Please check your shipping address carefully before completing checkout.

If you need to update your address after placing an order, contact shop@byxtra.com immediately with your order number and the corrected address.

We’ll do our best to help, but changes cannot be guaranteed once order processing has begun. We cannot change the shipping address after dispatch.

Pre-Orders & Limited Drops

For pre-orders and limited-edition collections, please check the product description for any specific shipping windows.

If your order includes both in-stock and pre-order items, the entire order will ship once all items are available, unless otherwise stated.

Returns to Sender

If a package is returned because the address provided at checkout was incorrect or the package was not collected after delivery notices, additional shipping charges may apply for reshipment.

We’ll contact you to arrange the next steps before reshipping. Additional reshipping charges will not apply to returns caused by an error on our part or a confirmed carrier error.

Need Help?

For shipping questions or assistance, email shop@byxtra.com with your order number and the name used at checkout.