Shipping

Order Processing

All orders are processed and shipped from our fulfillment center in Brooklyn, New York, USA.
Please allow 2–4 business days for order processing before shipment. Orders placed on weekends or public holidays will be processed the following business day.

During collection launches or sale periods, processing times may take slightly longer due to high order volume — we appreciate your patience and support.

Domestic Shipping (United States)

Once processed, U.S. orders typically arrive within 3–7 business days depending on the destination and carrier service.
We primarily ship via USPS or UPS with tracking information provided by email once your order is dispatched.

Shipping fees are calculated at checkout based on weight and destination. Free shipping promotions (when available) will be displayed at checkout.

International Shipping

We ship worldwide 🌐
International orders are shipped via DHL Express.

Estimated delivery time: 5–15 business days, excluding customs delays.

Customs & Import Taxes
All international orders may be subject to customs duties, import taxes, or brokerage fees upon delivery, depending on your country’s import regulations.
These fees are not included in your order total and must be paid by the recipient.
byXTRA is not responsible for any customs delays or charges incurred once the package enters your country.

Order Tracking

Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking number and a link to track your package in real time.
Please allow up to 48 hours for the tracking link to activate.

Lost, Stolen, or Damaged Packages

byXTRA is not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout.
If your package is missing, please contact the carrier directly using your tracking number.
If your package arrives damaged, email shop@byxtra.com within 7 days of delivery with photos of the packaging and damaged items so we can assist.

Address Changes

If you need to update your shipping address after placing your order, please contact us immediately at shop@byxtra.com.
Once your order has been shipped, we are unable to make any changes.

Pre-Orders & Limited Drops

For pre-order or limited edition collections, please check the product description for specific shipping windows.
If your order includes both in-stock and pre-order items, your entire order will ship once all items are available unless otherwise stated.

Returns to Sender

Packages returned to our Brooklyn facility due to incorrect addresses, failed delivery attempts, or unpaid duties will be reshipped at the customer’s expense.
We cannot issue refunds for shipping fees in such cases.

Need Help?

For any shipping inquiries, contact us at shop@byxtra.com with your order number and name